Join our e-learning course, “Call Center Training : Troubleshooting” designed for aspiring call center agents
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- Customer Service
Call Center Training: Troubleshooting
- Customer Service
Angry Customers
Are you able to keep a cool. professional head when dealing with an angry customer?
- Communication and Presentation Skills
Working in Retail: How to Handle Feedback
Discover the art of handling feedback in the retail world with our concise micro e-learning
- Communication and Presentation Skills
When the Customer Isn’t Right: Retail Conflict for Managers
Equip retail managers with the essential skills to handle customers conflict effectively
- Communication and Presentation Skills, Customer Service
Telephone Techniques 106: Angry Callers
Develop the skills to effectively manage calls from angry customers
- Communication and Presentation Skills, Customer Service
Telephone Techniques 105: Phone Etiquette
Polish your telephone communication skills with this comprehensive e-learning course
- Communication and Presentation Skills, Customer Service
Telephone Techniques 104: Greetings
Enhance your telephone communication skills by mastering art of crafting your message
- Communication and Presentation Skills, Customer Service
Telephone Techniques 103: Taking Messages
Refine your telephone communication skills by mastering the art of taking clear, concise messages, and actively listening to callers
- Communication and Presentation Skills, Customer Service
Telephone Techniques 102: Taking Calls
Take your telephone communication skills to the next level with this comprehensive training program
- Communication and Presentation Skills, Customer Service
Telephone Techniques 101: Hold, Please
Enhance your telephone communication skills with this engaging e-learning course
- Communication and Presentation Skills
Storytelling – The DNA of a Successful Story
Discover a structure to follows so you can tell engaging stories
- Communication and Presentation Skills
Speaking Confidently
This online training course has been designed with the intention to help users to speak more
- Communication and Presentation Skills
Presentations – Using Words and Voice Effectively
This course will equip you with enviable tools and techniques to impress your audience.
- Communication and Presentation Skills
Presentations – Stage Presence
Do you know which is most important: what you say, how you say it, or how you look?
- Communication and Presentation Skills
Presentations – Rehearsing for your Presentation
Do you rehearse? How do you rehearse and how long for?
- Communication and Presentation Skills
Presentations – Powerful Message and Structure
Make your message crystal clear! Learn how to select your key ideas and use the rule of three to enhance clarity and impact.
- Communication and Presentation Skills
Presentations – Planning a Powerful Presentation
Every successful and engaging presentation starts with effective planning.
- Communication and Presentation Skills
Presentations – Making Presentation Powerful
Make your presentations more powerful by learning how to structure your ideas clearly
- Communication and Presentation Skills
Presentation Skills
This online presentation skills training course aims to help the user understand the benefits of effective communication, audience engagement, and confident delivery, enhancing their ability to convey ideas clearly and persuasively in various professional settings.
- Communication and Presentation Skills
Presentations – Handling Questions
Questions are excellent opportunities to tailor your presentation to meet the specific needs and interests of your audience.
- Communication and Presentation Skills
Presentations – Creating Presentations Support Materials
Do you knowhow and when to use visual support materials effectively?
- Communication and Presentation Skills
Presentations – Bringing Presentations Alive
Inspire your audience and make your key messages count! Our kitbag of techniques and tips will help you captivate your listeners, deliver your points with clarity and impact, and leave a lasting impression that drives your message home.
- Communication and Presentation Skills, Digital Skills and IT
PowerPoint 2019
Whether for briefing internal colleagues or pitching to clients, presenting is at the heart of effective communication and successful business interactions.
- Communication and Presentation Skills, Digital Skills and IT
PowerPoint 2016
Whether for briefing internal colleagues or pitching to clients, presenting is at the heart of effective communication and successful business interactions.
- Communication and Presentation Skills, Customer Service
Phone Etiquette
Master the art of professional phone etiquette and leave a impression on caller
- Career Progression, Communication and Presentation Skills
Influencing – Communicating to Influence
Communicating to Influence involves more than listening and questioning skills: it also requires the ability to empathize with others, articulate ideas clearly, adapt messages to different audiences, use persuasive language, build rapport, and manage non-verbal communication effectively
- Communication and Presentation Skills
Emotional Intelligence Training
This Emotional Intelligence Training course has been designed to give staff the skills and knowledge necessary to understand and manage their own emotions
- Communication and Presentation Skills, Health and Wellbeing
Delivering Bad News
This Delivering Bad News Training course is designed to help members of staff gain actionable skills and strategies for effectively and empathetically communicating difficult information
- Communication and Presentation Skills
Communication Skills Training
This Communication Skills Training provides staff with the tools they need
- Communication and Presentation Skills
Business Writing
Writing at work can be frightening. Many people get blocked when forced to put their thoughts
- Communication and Presentation Skills
Arguing your Case
In this course, we’ll look at how to do an excellent job of arguing your case
- Communication and Presentation Skills
Active Listening
This Active Listening Training course helps users to gain a better understanding
- Career Progression, Communication and Presentation Skills, Customer Service, Digital Skills and IT
Writing Effective Emails
This Effective Emails Training course has been created to help staff understand the difference between good and bad email writing
- Career Progression
Time Management: Unlocking your productivity potential
Unlike most things in life, we can’t buy more time! What we can do, however, is develop some skills to manage your day to day life
- Career Progression
SMART Goals
Discover the power of setting SMART goals in this practical e-learning course
- Career Progression
Setting Goals Training
This online bitesize training course is designed for the use of everybody
- Career Progression
Responding to Change
This online Responding to Change training course is designed to enable employees
- Career Progression
Resilience Training
This online training course provides the user with the tools needed to build resilience
- Career Progression
Remote Working
The shift towards remote working has been a growing trend over the past several years
- Career Progression
Recognizing Your Value Training
This course on Recognizing your value will use the Japanese philosophy of Ikigai
- Career Progression
Problem Solving
This online Problem Solving Training course has been designed as a starting point for anyone
- Career Progression
Organizational Skills
This Organizational Skills Training course has been designed to provide staff with practical tips
- Career Progression, Communication and Presentation Skills
Influencing – Influencing to Win/Win
Persuade, negotiate, communication, and managed better with effective influencing
- Career Progression, Communication and Presentation Skills
Influencing – Influencing Teams
Influencing in a group or a team is a multi-layered skill
- Career Progression, Communication and Presentation Skills
Influencing – Influencing in Meetings
Meetings can be boring and pointless if not managed well
- Career Progression, Communication and Presentation Skills
Influencing – Emotional Inteliigence
Emotional Intelligence is a skill that can be learned and will improve how we interact with peoples
- Career Progression
Growth Mindset
This Growth Mindest Training course helps staff explore both a fixed and growth mindest
- Career Progression
Effective Meetings Training
This online Effective Meetings Training course helps users to understand meeting etiquettes
- Career Progression
Effective Decision Making Training
This online Effective Decision Making Training course has been designed to assist the user to make effective decisions within their organization to make better performance
- Career Progression
Developing as a Leader and Manager
Establish yourself as an indispensable leader within your organization